# Way back in 1995, I was one of the first customers of a company which considered itself to be the very first company specializing in web hosting. My site was fairly simple, and everything worked, so I kept my site with them even after they were bought out and raised their prices. Big mistake! A few months ago I happened upon a web page reviewing web hosting companies and learned I was overpaying by quite a bit, so I decided it was time to move. A little research led me to LunarPages. Now I'm saving over $200/year and getting more features and better service than I dreamed possible. And through LunarPages I can improve my own skills by experimenting with cutting-edge web technology, because Lunar Pages accounts -- even the inexpensive Standard Plan I have -- include high-end features like MySQL, PHP, ASP, and other alphabet-soup that I've only read about but now have the opportunity to use.
And there's actually a real person available by phone. Really. I've called a couple of times, for what I thought were kind of minor problems.
Not only did I get through to a technician almost instantly, without a wait, my questions were answered immediately and I wasn't made to feel like an idiot --even when the problem was in the "wetware" between my ears. (In other words, I screwed something up, and the support tech was just that: supportive!) That they have real, live people available by phone, at no additional charge, is evidence of how well they manage their service, and how easy it is to use. There's just no way they could offer live support like this if there were frequent problems or the service wasn't straightforward and simple to use.
There's also a genuine community of users online at LunarForums.com where fellow subscribers, as well as tech support folks, share their experience with each other. People with absolutely no 'net experience are made welcome, and I've never seen a single case of someone being told to "rtfm" (read the "fine" manual, or documentation -- a common, rude, 'net response to basic questions).
The Forums aren't just available to subscribers, they're open to all. People considering LunarPages can see the type of questions current subscribers ask and the type of answers they get, as well as ask their own questions -- *before* subscribing themselves! I'm so pleased with LunarPages that I mention them on the first page of my own web site, even though they don't have a referral program (at least, not that I know of). The service is just so good that I want to let others know about it. Not affiliated with LunarPages in any way other than being a *very* satisfied customer. Andy Funk # I've always found the time to make a phone call or write an email of complaint when the service or product I have received has been poor, but rare is the time any of us, I think, stop to write a letter of thank you for superior service. So, I just wanted to let you know that your service is by far the best I've worked with in my life, and I'm not just talking about webhosts.
I have never had my questions answered so clearly, quickly, and courteously by any company or service provider I've dealt with. The email correspondences have been concise, easy to understand but not condescending, and polite. My phone contact was expedient, thorough, and patient as I repeatedly asked for clarification.
As an educator currently working specifically on team efficiency and effectiveness, I am simply amazed at the fact that EVERYONE I've interacted with from Lunarpages has been so consistently excellent. And, if there is parent company you'd like to see this, let me know and I'll be happy to give them a copy.